Shipping & Returns

Shipping Information

Processing Time

Orders are typically processed and shipped within 1–2 business days after payment confirmation. During high-volume periods, processing may take up to 3 business days.

Shipping Methods & Delivery Times

We offer the following shipping options at checkout:

• Standard Shipping: 5–8 business days
• Expedited Shipping: 2–4 business days
• Express Shipping: 1–2 business days

Delivery times are estimates and begin once the order has shipped. We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location and selected shipping method. Free standard shipping may be available for qualifying orders.

International Shipping

Ocuvia currently ships within the United States. International shipping may be available in select regions — check at checkout for availability. International orders may be subject to customs duties, taxes, and fees imposed by the destination country.

Return & Refund Policy

30-Day Return Window

If you are not completely satisfied with your Ocuvia purchase, you may return it within 30 days of delivery for a full refund of the product price.

Return Conditions

To be eligible for a return, the item must be in its original condition, including all accessories, packaging, and documentation. Products that have been damaged, modified, or used outside of the provided instructions may not qualify.

How to Initiate a Return

To start a return, contact our support team at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and credited to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We will arrange a replacement or refund at no additional cost.

Warranty Returns

If you believe your Ocuvia product has a manufacturing defect and you are within the warranty period, please contact support. Warranty claims are handled separately from standard returns and may require proof of purchase and product registration.

Contact

For questions about shipping, returns, or any other concern, email [email protected].